An Angie's List Reviewer
Less than three months ago, I moved into a 15 year old townhouse. I knew something was wrong with the gutters when I moved in so I called another company I had used before. That salesman was quite unprofessional, didn't look at anything closely and just recommended having all of the gutters replaced. As I was quite displeased with that estimate and frankly his lack of professionalism, I contacted Prime Exteriors on a friend's recommendation. I have nothing but very positive things to say about them. On each occasion, I received very prompt contact and estimates for the work that would need to be done. Regarding the gutter situation in particular, Morty (one of the owners of the company) looked over the gutters closely and determined the need for drip edge. He went on to say that merely replacing all of the gutters wouldn't have fixed my problem at all and that my gutters were still in good shape. The cost of the drip edge job was much less than having gutters replaced and then continuing to have the same problem!!! Thank you, Morty! When I discovered water in my master bathroom, I immediately called Prime Exteriors to help again. That was an easy fix too and because there was a storm coming through the next day, they took care of the problem before the storm came through. I was particularly surprised and appreciative of that thoughtfulness. With my current problem regarding the siding trim, I took a picture of the damage two days ago, emailed it to Ashley and they are taking care of the problem today. You just couldn't ask for better service. Speaking of service - as soon as the work is done, pictures are taken of the repairs and emailed within a day. I am so happy that I discovered Prime Exteriors and would highly recommend them to anyone in the area. A big thanks goes out to Morty, Ashley, Heather and Neil.
An Angie's List Reviewer
I was extremely pleased with the quality and service of Prime Exteriors. They installed an attic fan for me and my second level is now a lot cooler! Morty Severin came to my house on June 22nd to provide an estimate, and I signed a contract to have the attic fan installed and they completed the job on July 1st. They provided excellent service and were accommodating as far as working with my schedule. They left the house clean when they were finished. I would recommend Prime Exteriors to any of my friends. As a matter of fact I have two more jobs on their schedule. They will be replacing my front door and my back sliding glass door.
An Angie's List Reviewer
I contacted Prime Exteriors for a full roof, gutter and window replacement. I contacted two other exterior companies in conjunction with Prime Exteriors and Services. They were the only company able to provide me with a comparable fair cost for all three requests. My estimator, Morty was prompt and knowledgeable. He answered all our questions including the different shingle color options and warranties offered. Morty was also onsite throughout the project to make sure the job was running as scheduled and even with a slight delay due to weather the job was completed on time. The office coordinated the crew’s arrival around my schedule which was extremely helpful. I am pleased with my overall project from start to finish. I will definitely recommend Prime Exteriors and Services to my family, friends and colleagues.
An Angie's List Reviewer
Complete gutter replacement in my entire home, upgrading to larger size gutters and downspouts. Repaired rotted wood under gutters, both soffit and fascia. Painted to match. Replaced other rotted wood take boards along two large gables. Excellent work and superb communication. After getting quotes from 3 vendors for this job, I selected Prime Exteriors mainly due to Morty's expertise, a very clear quote that included photos of my home tagged and marked to show what/where the work would be performed, and the fact that they had the resources to do all aspects of the job with one team in just 4 days. I highly recommend Prime Exteriors for their excellent, clear, and continuous communication throughout the job, their beautiful craftsmanship in the wood work and painting, and the value they provide for the money. (Oh yeah, and the gutters look and work great too!) I look forward to giving them my business on my next home project!
An Angie's List Reviewer
The bulk of the job was replacing rotted window and door trim along with the front portico and then repainting all the trim. They also power washed one side of the house that gets very little sunlight, performed some minor repairs to the roof, and re-secured all front shutters. From the start the project went very well. We worked with Morty on the project estimates and prior to finalizing the work detail, he actually brought in their carpenter Neil to review and ensure we captured everything that needed to be done. The service order was complete and very detailed making it very easy for both of us to review once the job was completed. Morty not only was there at the beginning but stopped by every day or so to review the work being done. He also provided updates to ensure that we were kept in the loop with their progress. One of the best aspects of the work performed was that aside from the power washing, Neil performed all the work himself. He was there from about 8:00 to 6:00 each day. He always cleaned up prior to finishing each day and the work he did was excellent. For a little background, our house was built in 1999 and this was the first time we had any significant work completed on the wood trim. There were several windows that were in bad shape as well as the basement door and the front portico. After Neil was done, the exterior of the house looks like new. Would definitely use again.
Brice M. · Springfield, VA
When I first contacted Prime Exteriors, the management team was very helpful and knowledgeable, scheduling an appointment with the sales representative the very next day. The gentleman that came to my home was on time and answered all of my questions. My new gutters look great and I look forward to using them to replace my roof within the next couple of years.
Marlo R. · Leesburg, VA
I recently met one of the owners, Morty Severin, regarding new siding on my home. He was able to show and explain to me the types of siding and their differences, and together we made a decision on what would be best for my home. The work was scheduled quickly, the installation crews were very friendly and their work was flawless. I absolutely would use them again.
Debbie · Annandale, VA
I highly recommend Prime Exteriors to anyone who needs roofing work done. They provide excellent customer service and workmanship. They respond quickly to calls, are knowledgeable, and follow up to ensure you are satisfied. One of the owners was on site when the work on my home was done. Water was leaking into my home. Other roofers had difficulty determining the cause of the leak and couldn't do anything about it for four to eight weeks. Prime Exteriors immediately came out to analyze the problem, put up a tarp to mitigate the leaking, and, despite an intervening holiday and bad weather, within 10 days had made the repairs that stopped the leak. Everyone at the company was pleasant and professional and seemed genuinely interested in solving my problem as soon as possible. I believe the price was within reason for the repairs that were made.
Deborah T. · Ashburn, VA
Prime Exteriors & Services were a great company to work with. They came out immediately, diagnosed the problem when other roofers could not, and fixed it quickly. They were the only roofers who could resolve our problem that had been going on for some time. I was extremely pleased with their work and I would recommend them and have been recommending them ever since.
Happy Customer - Ashburn, VA
Ashley with Prime Exteriors is great! She responds quickly, follows up on quotes, is extremely knowledgeable and of course always friendly. We really enjoy working with her and our property owners appreciate the excellent service as well.
Tri Borough Management · Ashburn, VA
Tri Borough Management manages residential and commercial properties in NOVA and we have used Prime Exteriors for several jobs. They provide a PDF report that really helps us and our property owners understand what is going on by having detailed descriptions and supporting pictures. With Prime Exteriors, you can expect to have the issue taken care of the first time which is a huge value. In addition to that, they also will point out other areas of concern and write a detailed recommendation of what needs attention.
Jeff S. · Sterling, VA.
I had a piece of fascia blow off the rake board during a very windy storm. Our house had just been listed for sale and we needed to get this repaired immediately. I called seven other roofing repair companies prior to reaching Ashley Clark at Prime Exteriors. The seven different companies all told me they had to send an estimator out first (at least one week wait for this) and then schedule the job (at least two more weeks). All told I was looking at three weeks minimum to get the job done. Ashley took the time to listen to my problem, understood the issue clearly, and sent someone out the same day. It was that afternoon that Neal, Prime Exteriors' field man, showed up, fixed the rake board very professionally, and inspected the rest of the board and my gutters (which were clean). The professionalism and courtesy that both Ashley and Neal showed me prompted me to write this recommendation. Prime Exteriors will be the first call I make for any future needs.
Cathy B. · Leesburg, VA.
In the process, they discovered that my detached garage gutters were clogged and unclogged them. They also re-did a downspout on the front of the house that was broken, and put a screw into a loose downspout on the detached garage. The owner Morty is awesome at communication and staying in touch. He sent me pictures of the repairs. I will definitely be using this company again!
Mark P. · Sterling, VA.
Needed gutter replacement, and my better half has wanted a storm door since we purchased home in July 2012. It was vital that storm door was installed by 04/03/15 as she commutes daily to Washington DC and I started a new job on 04/06/15. Morty and his crew went out of their way to get this job done in time. Needless to say, we really appreciated their effort. The icing on the cake, was that they provided the best price we could find.. Glad we were referred to them by our realtor.
Kaari B. · Lansdowne, VA.
My interactions with Prime Exteriors & Services have been stellar since my first initial contact. My tenants called at dinner time to complain that the gutters were leaking and that they were very upset with the ice forming on the front steps of the townhouse. I called Prime Exteriors after hours and was very surprised that Ashley answered the phone. She immediately scheduled an appointment for the next morning. I met Morty at the house, and he explained that both the gutters and downspouts were filled with ice and that the water had nowhere to flow but over the edge of the gutters. He noted that the roofs of the adjacent townhouses overlapped our roof and that the water flow of three roof systems was simply too much for our small gutters to handle. He recommended replacing the old gutters and downspouts with larger ones. He sent an estimate the next morning. Due to the extreme cold and heavy snow cover, he had to wait a week to do the work. On the scheduled day, they showed up on time and replaced two 6' sections of gutter and two long sections of downspouts with oversized versions. Morty sent photos of the work and followed up with both an email and a phone call to make sure that we were happy with the work. We are extremely pleased with the work! We will definitely call Prime Exteriors again - in fact, we already have - to do more work on this property!